Effective Date: September 2026•Applicable Law: Philippine Data Privacy Act of 2012 (RA 10173)
At BIOCORE Wellness Philippines ("BIOCORE", "we", "us", or "our"), we take your personal data privacy and confidentiality with the highest level of clinical diligence. This Privacy Policy details our practices concerning the collection, storage, processing, and safeguarding of your information when you visit or make a purchase from our official platform.
1. Personal Information We Collect
When you purchase clinical formulations, submit inquiries, or register an account on our platform, we collect the necessary personal data to process your transaction:
Contact Details: Full name, verified mobile phone number, and email address.
Delivery Information: Physical delivery address, barangay, municipality/city, province, postal code, and delivery landmarks.
Order & Transaction Data: Products ordered, order reference codes, preferred payment method (Cash on Delivery, Dragonpay, or PayPal), and timestamp.
Clinical Inquiry Data: Any practitioner credentials, clinic affiliation details, or inquiries submitted via our Professional Partner or Quality documentation portals.
2. Purpose and Use of Your Data
We collect and process your personal data strictly for lawful and declared purposes under Republic Act No. 10173, including:
Fulfilling, processing, and dispatching your orders from our Philippine central fulfillment hub.
Coordinating Cash on Delivery (COD) verification and doorstep delivery with authorized national couriers (e.g., LBC, J&T Express).
Sending transactional notifications including order confirmations, dispatch tracking numbers, and fulfillment receipts.
Responding to clinical product queries, dosage guidance requests, or customer support inquiries.
Preventing fraudulent orders and maintaining platform security.
3. Third-Party Service Providers & Disclosures
BIOCORE does not sell, rent, or trade your personal data. We only share essential operational data with trusted third-party partners who are contractually bound to maintain strict confidentiality:
Logistics & Courier Partners: Authorized couriers (such as LBC and J&T Express) for delivery coordination and COD collection.
Payment Gateways: Certified payment processors (Dragonpay, PayPal, Shopify Storefront) that handle payments via secure, encrypted channels. BIOCORE never stores credit card or debit card numbers on its servers.
Legal Obligations: When strictly required by law, subpoena, or lawful order of Philippine regulatory or judicial authorities.
4. Data Security & Retention
We enforce industry-standard technical, organizational, and physical safeguards. All data transmission across our website is protected using 256-bit SSL encryption. Customer records are stored in access-restricted, secure cloud databases and retained only for as long as necessary to complete commercial transactions, satisfy accounting audits, or honor statutory warranty periods.
5. Your Rights Under Republic Act No. 10173
As a data subject under the Philippine Data Privacy Act of 2012, you are entitled to the following statutory rights:
Right to be Informed: To know whether personal data pertaining to you is being processed.
Right to Access: To request reasonable access to your personal data held in our records.
Right to Rectification: To dispute inaccuracy or error in your personal data and have it corrected.
Right to Erasure or Blocking: To suspend, withdraw, or order the removal of your personal data when appropriate under the law.
6. Contact Our Data Protection Team
If you have any questions, feedback, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection representative:
